CURRENT POSITION AND FOCUS

EDUCATION

Doctor of Philosophy, Health Policy & Administration (Management and Orgs. Track),

The Pennsylvania State University

Dissertation Title: Interpersonal Care Experiences: Specification and Antecedents

Committee: Jonathan R. Clark (Chair), N. Fareed, J. N. Mittler, and D. Hambrick

Master of Health Administration, Health Services Research, Management, & Policy,

University of Florida

Bachelor of Science, Psychology,

University of Florida

PEER-REVIEWED PUBLICATIONS

24. Silvera G.A., Canar, J., Shakeel, N.*, Garman, A., & Butler, P. The Association between the Level of Executive Leadership Involvement in Governing Boards and Hospital and Health System Performance, Forthcoming at Hospital Topics

23. Silvera, G.A. & Haun, C.N., Technology About Me Without Me: An Examination of the Relationship between Patient-facing Technology and Patient Experience, Forthcoming at Patient Experience Journal (PXJ).

22. Silvera, G.A, Shay, P.D., Robbins, J., Landry A.Y., Fishman, P.A., & Louis, C.J., While You Were(n’t) Sleeping: The Future of Health Administration Education, In Press at Journal of Health Administration Education (JHAE).

21. Williams, J., Silvera, G.A., & Lemak, C.H., Diversity Management in Health Care Organizations, In Press at Advances in Health Care Management.

20. Haun, C.N.* & Silvera, G.A., A Bird in Hand: An Examination of the Influence of Nurse Staffing Availability on Hospital Quality of Care, INQUIRY: The Journal of Health Care Organization, Provision, and Financing, 59, DOI:10.1177/00469580221100166

19. Choi, S., Hearld, K.R.., Singh, A.*, Silvera, G.A., Bill Breen, & Borkowski, N.M.. An Examination of the Sustainability of the CXO Advantage in U.S. Hospitals, R&Rat Journal of Hospital Management and Health Policy (JHMHP). In Press.

18. Cole, A.B.* Haun, C.N., & Silvera, G.A.. (2022)Mixed Signals: The Influence of Diversity Value Signaling in Leading U.S. Hospitals, Journal of Hospital Management and Health Policy (JHMHP). In Press.

17. Silvera, G.A., Wolf, J.A., Stanowski, A.S, & Studer, Q. (2021). The influence of COVID-19 visitation restrictions on patient experience and safety outcomes: A critical role for subjective advocates, Patient Experience Journal (PXJ), 8(1). 30-39. DOI: 10.35680/2372-0247.1596 Link to article

16. Heath, M., Porter, T & Silvera, G.A. (2021). Patient Data Security: Hospital Characteristics Associated with HIPAA Breaches, International Journal of Healthcare Management (IJHM) DOI:10.1080/20479700.2020.1870349 Link to article

15. Silvera, G.S., Hamadi, H.Y., & Tafili, A.T.*. (2021). Hands and Gloves: The Relationship between CEOs and Organizational Context in U.S. Hospitals, International Journal of Healthcare Management (IJHM) DOI:10.1080/20479700.2020.1870351 Link to article

14. Fisk, J.M., Morris, J.C., Silvera, G.A., Chen, X. Chen, X., Crayton, M.M, & Hume, J.C., (2021). Toward the Roux: Explaining the Adoption of Inclusionary Practices in Local Governments, State and Local Government Review (SLGR) DOI:10.1177/0160323X20986845 Link to article

13. Louis, C.J., Landry A.Y., Silvera, G.A, Robbins, J., Shay, P.D., Lee, H., Felix, J. Cave, S. & Fishman, P.A., The COVID-19 Impact on Health Administration Education: Understanding Student Perspectives on the Transition from In-person to Remote Course Instruction, Journal of Health Administration Education (JHAE) (forthcoming)

12. Silvera, G.A. & Clark, J.R. (2021). Women at the Helm: CEO Gender and Patient Experience in the Hospital Industry. Health Care Management Review (HCMR). 46 (3), 206-216. DOI: 10.1097 Link to article

11. Hamadi, H., Martinez, D., Xu, J. Silvera, G.A., Mallea, J.M., Li, X., Li, Y., & Zhao, M. (2020). The Impact of Post-Discharge Telemonitoring on 30-Day COPD Readmissions and Mortality. Telemedicine and Telecare. DOI:10.1177/1357633X20970402 Link to article

10. Haun, C.N.*, Mahafza Z.B.*, Cook C.L.* & Silvera, G.A., A Study Examining the Influence of Proximity to Nurse Education Resources on Quality of Care Outcomes in Nursing Homes. Inquiry (55). Link to article 

9. Fisk, J.M., Haun, C.N.*, & Silvera, G.A. Developing and Assessing Workplace Diversity: The Essential Characteristics of Cultural Competency. Public Integrity Link to Article

8. Ford, E. W., Lowe, K. B., Silvera, G., Babik, D., & Huerta, T. R. (2018). Insider versus outsider executive succession: The relationship to hospital efficiency. Health Care Management Review (HCMR), 43(1), 61-68.

7. Silvera, G.A. (2017). The Moderating Role of Hospital Size on the Relationship between Patient Experience & Patient Safety. Quality Management in Health Care (QMHC), 26 (4), 210-217. Link to Article

6. Silvera, G.A., Haun, C.N.* and Wolf, J.A. (2017). Patient Experience: The field and future, Patient Experience Journal (PXJ), 4(1), 7-22.

5. Silvera, G.A. & Clark, J.R. (2016). Patient Evaluations of the Interpersonal Care Experience (ICE) in U.S. Hospitals: A Factor Analysis of the HCAHPS Survey, Patient Experience Journal (PXJ), 3(1), 101-109.

4. Ford, E.W.,Silvera, G.A., Kazley, A.S., Diana, M.L., and Huerta, T.R. (2016). Assessing the Relationship between Patient Safety Culture and EHR Strategy. International Journal of Health Care Quality Assurance. 29(6), 614-627.

3.Silvera, G.A. & Wolf, J.A. (2015). Patient Experience Established: One Year Later. Patient Experience Journal (PXJ), 2(1), 4-10.

2. Huerta, T.R., Silvera, G.A., Pettit, L., & Ford, E.W. (2014). EMR Implementation Speed: Patient Safety Culture Paradox: Part 2. Journal of Healthcare Information Management (JHIM), 4(28), 40-45.

1. Ford, E.W., Pettit, L., Silvera, G.A., & Huerta, T.R. (2014). EMR Implementation Speed: Patient Safety Culture Paradox. Journal of Healthcare Information Management (JHIM), 3(28), 24-31.

Book Chapters

1. Silvera, G.A., Stephenson AL. (2022). “Confronting Racism at Franklinville Regional Medical Center” In: Eds. McAlearney AS, Kovner A. Health Services Management: A Case Study Approach. 12th Edition, Health Administration Press: Chicago, IL: In press.

OTHER PUBLICATIONS

7. Silvera, G.A., More than Words: An Invited Commentary Regarding “Quantitative Patient-Reported Experience Measures Derived from Natural Language Processing Have a Normal Distribution and no Ceiling Effect”, Quality Management in Health Care (QMHC). In Press.

6. Fisk, J.M., Silvera, G.A., Morris, J.C., Chen, X., Chen, X., Crayton, M.M, & Hume, J.C. (2022). For local governments, adopting more inclusionary practices is about preparation and action. Invited Contribution to the London School of Economics’ USAPP- American Politics and Policy Blog. Link to Article

5. Wolf, J.A. & Silvera, G.A. (2020). A Commitment to Hope. Patient Experience Journal (PXJ), 7(2), 1-4. Link to Article

4. Fisk, J.M., Silvera, G.A., Haun, C.N.*, Downes, J., Eberline, N., Smith-Hanes, P. (2019). Managing Diversity and Inclusion. PM Magazine. Link to Article

3. Silvera, G.A. (2018). The Other Side of the Publishing Veil: Insights from an Associate Editor. RWJF New Connections Blog. Link to Blog

2. Silvera, G.A. (2016). A Call to Excellence in Patient Experience. Patient Experience Journal (PXJ), 3(1), 5-6. Link to Article

1. Lehrman, W.G., Silvera, G.A., & Wolf, J.A. (2014). The Patient Experience Movement Moment. Patient Experience Journal (PXJ), 1(2), 9-11. Link to Article

PRESENTATIONS 

Silvera, G., Cole, A., Erwin. C., Haun, C., Hogan, T., “DEI Institutionalization in Health Care Organizations: Here Today, Gone Tomorrow?”, Academy of Management, Seattle, WA. August 2022.

Tiestschert, M., Kim, D., Shay, P., Silvera, G., “Dreaming About Health Care: Reject the Is”, Academy of Management, Seattle, WA. August 2022.

Meese, K. & Silvera, G.A., Job-Crafting for Authenticity & Empowerment (JAEM Session). Momentum Leadership Conference. Birmingham, AL. March 16, 2022.

Silvera, G.A., Technology as a Mechanism for Health Equity. Center Scholars Forum. UAB, Center for Palliative and Supportive Care. December 2021.

Chen, X.*, Silvera, G.A., Haun, C.N. & Fisk, J.M., Signal Fires: The Influence of Local Government Context on Diversity Value Signaling in Job Advertisements Following The Black Summer of 2020. Annual Meeting of Southeastern Conference of Public Administration (SECOPA). Virtual. September 2021.

Carlson, B., Merlino, J. , Roe, K., Silvera, G.A, & Hagood, C. “PX Isn’t What it Was or Has Been and It’s Changing”, UAB HSA Webinar Series. Virtual. September 2021. (Link)

Silvera, G.A. & Haun, C.N., “Technology About Me Without Me: An Examination of the Relationship between Patient-facing Health Information Technology and Patient Evaluations of the Interpersonal Care Experience”. Organizational Theory in Health Care (OTHC) Annual Conference, Poster Session. Boston, MA June 2021 (Virtual due to COVID).

Silvera, G.A. & Fisk, J.M. 3-Part Webinar Series “Equity and Inclusion: A Strategic Organizational Approach”. International City and County Management Association (ICMA)

• Establishing Inclusion as a Value, March 31, 2021, [644 participants]
• Kickstarting Inclusion, April 28, 2021 [330 paid participants]
• Keep Moving Forward, May 26, 2021 [330 paid participants]

Louis, C., Landry, A., Silvera, G., Robbins, J., Shay, P., Lee, H., Felix, J. Cave, S., & Fishman, P. (2020). The COVID-19 impact on health administration education: Understanding student perspectives on the transition from in-person to remote learning. Presented in Teaching in the Time of COVID-19, Academy of Management Health Care Management Division’s Extraordinary Measures for Extraordinary Times Series. Nov. 20^th, 2020. (via webinar)

Silvera, G.A., Vogus, T. J. & Clark, J.R., Physician CEOs & Patient Safety. Academy of Management Annual Meeting. Vancouver, BC, Canada. August 2020. (Virtual due to COVID-19)

Fisk, J.M., Morris, J.C., Silvera, G.A., Chen, X.*, Chen, X.*, Crayton, M.*, Haun, C.*, Hume, J.*, Diversity and City Hall: Cultural Competency and Local Governments Symposium. American Society for Public Administration (ASPA) National Conference. Anaheim, CA. April 2020. (Cancelled due to COVID-19)

Fisk, J.M., Morris, J.C., Silvera, G.A., Chen, X.*, Chen, X.*, Crayton, M.*, Haun, C.*, Hume, J.*, Diversity and City Hall. Auburn University College of Liberal Arts Diversity Research Symposium. Auburn, AL. November 2019.

Clary, M. & Silvera, G.A. Teaching Innovations: Effective Strategies for Teaching, Learning, & Classroom Management. Auburn University Department of Political Science PhD Program Brown Bag, October 2019.

Bhussar, M.S.*, Adams G.L., Zorn, M.L., & Silvera, G.A., When Experiences Clash: The Role of Acquirer and Target CEO Characteristics in Deal Failure: Academy of Management Annual Meeting, Boston, MA, August 2019.

Heath, M., Porter, T & Silvera, G. Hospital Characteristics Associated with HIPAA Breaches. Midwest Management Association (MMA) Conference. St. Louis, MO. October 2018.

C.N. Haun *, Fisk, J.M., Silvera, G.A. Developing and Assessing Diversity: The Essential Characteristics of Cultural Competency. Auburn University College of Liberal Arts Diversity Research Symposium. Auburn, AL, 2018

Silvera, G. A., You Have the Floor: The Use of Open Dialogue as a Student Engagement Technique, Auburn University Conversations in Celebration of Teaching, Auburn, AL, 2018

Haun, C. N.* & Silvera, G.A. A Pilot Study Examining the Influence of Proximity to Nurse Staffing Resources on Quality of Care Outcomes. Southern Management Association Conference. St. Petersburg Beach, FL. October 24-28, 2017.
Winner: Outstanding Student Paper Award –Healthcare Management and Hospitality Track

Fisk, J.M., Haun, C.N.*, & Silvera, G.A. A Conceptual Framework of Institutionalized Cultural Competency. Southeastern Conference for Public Administration (SECOPA). Hollywood, FL. October 4-7, 2017.

Silvera, G.A. Relational Orientation in the Upper Echelons: An Executive Job Demand-Moderated Model. Academy of Management Annual
Meeting. Anaheim, CA. August 4-9, 2016.

Silvera, G.A. & Clark, J.R. The Moderating Role of Hospital Size on the Relationship between Patient Experience and Patient Safety. Academy of Management Annual
Meeting. Anaheim, CA. August 4-9, 2016.

Silvera, G.A., Ford, E.W., Diana, M.L., Kazley, A.S., & Huerta, T.R. Assessing the Relationship between Patient Safety Cultures and EHR Strategy.
HIMSS Annual Conference. Chicago, IL. April 12, 2015.

Silvera, G.A., Ford, E.W., Lowe, K.B., & Huerta, T.R. Insider versus Outsider CEO Succession and Competitive Advantage. Southern Management
Association Conference. Savannah, GA. November 11-15, 2014.
Winner: Outstanding Student Paper Award –Strategy Track

Silvera, G.A., Ford, E.W., Diana, M.L., Kazley, A.S., & Huerta, T.R. Assessing the Relationship between Patient Safety Culture and EHR Strategy.
Academy of Management Annual Meeting. Philadelphia, PA. August 1-5, 2014.

Silvera, G.A. & Clark, J.R. Empathy Revealed: A Factor Analysis of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Surveys. AcademyHealth Annual Research Meeting. Baltimore, MD. June 22-26, 2013.
Winner: Best Student Poster Award

Ashour, Omar M., Silvera, G., Kremer, G., and Reddy, M. (2012). Exploration of Group Technology Applications: Triage in the Emergency
Department. In Proc of the 2012 Industrial and Systems Engineering Research Conference. Orlando, FL. May 19-23, 2012

TEACHING

University of Alabama at Birmingham, Asst. Professor, 2021-Present

• Health Policy and Reform [HCM 480/HCM 480-QL]
• Health Systems and Policy for Leaders [HA 610]
• Research in Organizational Theory [AH 715]

Auburn University, Asst. Professor, 2016- 2021

• The American Patient (Special Topics) [HADM 7890]
• Designing Care Organizations [Healthcare Management and Leadership] (HADM 4000)
• Gateway to Health Care [Intro to U.S. Health Systems] (HADM 3000)
• Health Policy (HADM 3300)
• Health Insurance & Reimbursement (HADM 4200)
• Medical Terminology (HADM 2103)

The Pennsylvania State University, GraduateTeaching Assistant

• Physician Practice Management, Instructor: R. Shurgalla
• Healthcare Systems Management, Instructor: J. Clark, PhD
• Comparative International Health Systems, Instructor: C. Newcomb

Dissertation and Thesis Committees

            Dissertation Committee Chair

• Courtney N. Haun, PhD in Public Administration and Public Policy, Auburn University
  • Auburn University’s Distinguished Dissertation Award Recipient | 2020 

Dissertation Committee Member

• Kemberly Blackridge, Executive DSc. in Healthcare Leadership
• Ginger Henry, Executive DSc. in Healthcare Leadership
• Ying Schwarte, PhD in Business-Management, Auburn University
• Manjot “MJ” S. Bhussar, PhD in Business-Management, Auburn University

AWARDS AND HONORS

2022                PXJ Article of the Year Award (2021) Link

2021-2022        Health Disparities Research Education Certificate Program (HDREP), UAB Minority Health & Health Disparities Research Center

2019 Best Reviewer for Track 2: Health Care/ Hospitality Management/ Public Administration, Southern Management Association Conference

2018 SEC Travel Grant Recipient

2018 Auburn University Conversations in Celebration of Teaching (CCT): Silvera, G. A., You Have the Floor: The Use of Open Dialogue as a Student Engagement Technique.
2017 Robert Wood Johnson Foundation (RWJF) New Connections Scholar
2017 Outstanding Student Paper, Southern Management Association, Healthcare Management Track*
2016 New Faculty Scholars, Auburn University, Biggio Center
2014 Outstanding Student Paper, Southern Management Association, Strategy Track
2013 Best Student Poster, AcademyHealth Annual Research Meeting
2013 Outstanding Conference Reviewer, Academy of Management, HCM Division
2012 Center for Integrated Healthcare Delivery Systems Scholar, Penn State University
2011 Bunton-Waller Graduate Fellowship, Penn State University
2010 Alumni Fund Scholar, University of Florida College of Health and Human Performance
2005 Ronald E. McNair Achievement Program Scholar, U.S. Department of Education
2003 National Achievement Merit Scholar, National Merit Foundation
2003 Academic Top Scholars Award (Bright Futures), FL Dept. of Education

SERVICE

Service to the Profession

Patient Experience Journal (PXJ)

• Associate Editor and Editorial Board Member, 2016-Present (Link to PXJ Editorial Board)

Health Care Management Review (HCMR)

• Editorial Board Member 2020-Present (Link to HCMR Editorial Board)

Quality Management in Health Care (QMHC)

• Editorial Board Member 2021- Present (Link to QMHC Editorial Board)
  • Special Issue Editor, Patient Experience Measurement, 2022-2023

HAP/AUPHA Editorial Board for Undergraduate Studies, 2021-Present

Academy of Management (AOM)

Health Care Management (HCM) Division

• Executive Committee Member, 2018-Present
  • Inaugural Membership Engagement Committee Chair, 2022-Present
    • Membership Engagement Liaison, 2019-2022
    • HCM 5-year Review Member Survey Committee, 2021
  • Academic-at-Large, 2018-2020
    • Best Paper Committee, 2020
    • Best Theory to Practice Paper Committee, 2019
    • Best Graduate Student Paper Committee, 2019
  • Teaching Committee Member, 2019-2020
  • AOM HCM Webinar Series, 2020-2022
    • Moderator
      • “Pracademia”: The Advantages and Challenges in the Transition from Practice to Academia, November 12, 2021
    • Committee Member
      • “Teaching in the Time of COVID-19”, Nov 20^th, 2020
  • Moderator, Professional Development Workshop
    • “Integration of Research and Teaching in HCM”, 2020
    • “Successful Academic Careers in Health Care Management: A Moderated Panel of Senior Scholars”, 2019
  • Panelist, Professional Development Workshop
    • “Faculty Resilience during the Pandemic: Strategies and Tips”, 2022
    • “Organizational Determinants of Health: Conceptualizing Diversity & Inclusion in Healthcare Management”, 2021
    • “Navigating the Health Care Job Market”, 2020
    • “Combating Isolationism: Strategies for Improving Your Personal and Academic Well-being”, 2018
  • Discussant, Annual Conference
    • “The Leadership Influence on Employee and Patient Experience”, 2018
  • Facilitator, Professional Development Workshop
    • “HCM Teaching Incubator: Becoming More Effective Instructors”, 2019-2022
    • “Everything You Ever Wanted to Know about Reviewing but were Afraid to Ask”, 2018
  • Session Chair, Annual Conference
    • “New Studies in Patient Engagement and the Patient Experience”, 2020
    • “Integrating New Technologies in Health Care”, 2019
    • “The Leadership Influence on Employee and Patient Experience”, 2018
    • “Patient Centered Care and Service Orientation”, 2017
    • “Efficiency”, 2013
  • Conference Reviewer, 2013-Present

Strategic Management (STR) Division

• Conference Reviewer, 2013-Present
  • Session Chair, Annual Conference
    • “Exploring CEO Values and Upbringing”, 2020
    • “Capability in Network”, 2014

Southern Management Association (SMA),Health Care/Hospitality Management Track

• Track Chair, Track 2: Health Care/Hospitality Management/Public Administration, 2022
  • Conference Reviewer, 2015-Present
  • Session Facilitator
• “Information and Data Management in Health Care Systems”, 2017
• Best Paper in Track Committee, 2017 & 2018

Association of University Programs in Health Administration (AUPHA)

• Webinar Panelist: Faculty Perspectives on Remote Learning, 2020

Organization Theory in Health Care Association (OTHC)                                       

• Conference Reviewer, 2018, 2021
  • Conference Planning Committee, 2022

AcademyHealth, Org. Behavior & Management Division

• Conference Reviewer, 2013-2017

Mid-South Management Research Consortium (MMRC)

• Research Roundtable Facilitator, Healthcare Management and Governance, 2020

Book Proposal Reviewer

• Palgrave-Macmillan

Ad-Hoc Peer Reviewer (Alphabetical Order)

• British Medical Journal (BMJ) of Quality & Safety
• British Medical Journal (BMJ) Health & Care Informatics
• Health Care Management Review (HCMR)
• Health Services Research (HSR)
• Health Services Management Research (HSMR)
• Human Relations
• Inquiry: The Journal of Health Care Organization, Provision, and Financing (Inquiry)
• Journal of Healthcare Management (JHM)
• Journal of Health Care for the Poor and Underserved (JHCPU)
• Patient Experience Journal (PXJ)
• Public Integrity
• Quality Management in Healthcare (QMHC)
• Women’s Health Reports

University of Alabama at Birmingham

Service to University

• Faculty Senate DEI Committee, 2021- Present

Service to School of Health Professions

• Faculty Affairs Committee (FAC), 2022- Present
• Assistant Dean Search Committee member, 2022

Service to Department

• UAB Academy for Addressing Health Disparities through Health Care Leadership Program Planning Committee, 2021- Present
• Health Care Management Undergraduate Program Committee, 2021- Present
• Faculty Search Committee member, ad hoc
• Chair Search Committee member, 2022

Auburn University

Service to University

• Faculty Senate Salary and Welfare Committee, 2018-2021
• Intramural Grants Program (IGP) Peer Reviewer, 2018-2019
• Auburn Global Health Case Competition, Team Mentor, 2018
• Biggio Center for Teaching and Learning
  • Course (Re)Design Facilitator, 2018- 2020
  • New Faculty Scholars Mentor, 2018- 2019

Service to Department

• Scholarship Committee, Health Service and Administration Program, 2016- 2021
• Health and Hospital Administration Organization (HHAO), Faculty Advisor, 2017- 2021
• Ad-hoc Remote Teaching Committee co-chair, 2020 (during COVID-19 pandemic)
• Ad-hoc Strategic Management Committee member, 2018
• Faculty Search Committee member, 2017, 2019